Terms and conditions

Refund / Return Policy

30 Day Satisfaction Guarantee

If you are not satisfied with your purchase for any reason, return the product within 30 days of the delivery date for a full refund (less shipping costs).

Regulated items purchased from www.jtfcon.com can be returned as long as they are still in the receiving FFL’s possession. These items are subject to a restocking fee (15% or $35 – whichever is greater) and the return shipping fee to be deducted from any refund.

Be sure to inspect the item thoroughly for any possible defects or blemishes before picking up from the receiving FFL dealer; failure to do so will result in the item being non-returnable.

If you notice any defects or blemishes, please reach out to us directly at sale@jtfcon.com and provide photos. We will do our best to review and contact you within 24-48 hours with the best possible solution: replacement (if available), refund or store credit.

In some cases, we may be able to offer a discount on the item depending on the severity of the blemish.

If there are no visible defects at the time of pick up, but later discovered during the build/assembly – we will facilitate an exchange with the manufacturer.

NFA Item Cancellation & Refund Policy

Cancellations with Full refunds of NFA items are only possible if a cancellation request is received & acknowledged before the transfer process has been initiated. Initiation of the transfer process is defined as: The ATF form 3 which allows us to transfer the NFA item to your selected dealer has been submitted to the ATF. The ATF form 3 submission typically occurs 1-3 days after your order is placed, depending on order volume and processing times. Cancellations and partial refunds are still possible up until the point the NFA item is shipped to your FFL dealer. Below are the fees that will apply at the various stages of NFA item order processing:

• Order Received – Form 3 not yet submitted: Full refund

• Form 3 Submitted – Not yet approved by ATF: 10% Processing Fee

• Form 3 Approved by ATF – Item not Shipped: 20% Processing Fee

• Form 3 Approved by ATF – Item shipped: No refund

• Form 4 Submitted (LOCAL ORDERS ONLY) – 35% Processing Fee.

This policy is only a guideline and subject to change depending on certain situations. There is significant time and effort involved by both AR15Discounts and your selected dealer to reacquire the item once the ATF form 3 has been submitted and approved.

Services add-ons, such as custom Cerakote and / or Gunsmithing services are non-refundable.

Assembly Service Orders – Cancellation Fee

For any order that includes ASSEMBLY SERVICES, a 25% restocking fee will apply if the Cancellation Request is submitted after the order has been placed and is subsequently approved. This fee accounts for time, labor and resources allocated to the assembly process.

Guam Returns:

Due to customs requirements, approved returns for orders shipped to Guam will need to be sent to us by the customer (we cannot provide a return label).

When submitting the return request, please be as detailed as possible. If the return is approved for return shipping reimbursement, we will require a copy of the receipt.

To initiate a return please use the “Return Request” form on this page. Or email sales@jtfcon.com.

Non-returnable items:

Gift cards
Any item purchased as a open box, used, blemished or “Blem” product
Any item that is returned more than 30 days after delivery.
Any Ammunition.
Any Reloading supplies including primers, bullets, cases, and powder.

Refunds (if applicable)

Returns take 4-6 business days from the date we receive the return at our facility.

If your return meets the criteria set forth above, then your full refund will be processed (less shipping costs), and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If a purchase was made with Bitcoin, the refund method will be online gift card.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@jtfcon.com with your order or refund info.

Shipping policy:

Our goal is to ship your order within 3-10 business days. Possible exceptions include:

• Items which require custom assembly or Cerakote

• FFL items/NFA Items

• Black Friday / Holiday Sales

• Adverse Weather Conditions

• Any Hazmat items such as primers or powder

• Civil disruptions or other emergency conditions as most of our employees are first responders.

Rush Processing

By requesting and purchasing Rush Processing (price determined by quote), your order will be moved to the front of the line. The order must be received by 12PM EST to ship same business day on pin house parts. Orders received after 12PM EST will be processed next business day. (This service does not include expedited shipping).

Depending on the availability of product in one or more of our fulfillment centers and/or the specific product(s) ordered together, shipments may be split. This will be indicated by any items marked at WAREHOUSE or PARTNER SHIPPED.

Orders containing both regulated/non-regulated items may be split into multiple fulfillments.

Carrier/Shipping Options

Please note, the delivery times listed below are estimates provided through the carrier websites and are not guaranteed.

• USPS Ground Advantage

  • 2-5 business day delivery

  • Cannot ship ammunition or regulated items

  • Shipments to Hawaii, Alaska, Guam and Puerto Rico:

    • Under 1lb ship via plane

    • Over 1lb ship via boat and may take 4-6 weeks for delivery

• FedEx Ground (business address only)

  • Monday – Friday delivery (no weekends)

  • 1-5 business days (depending on location)

  • Delivery time – by 8pm

• FedEx Home Delivery (residential address only)

  • Deliveries every day of the week (no exclusions)

  • Delivery time – by 8pm.

• FedEx Express Saver (business or residential address)

  • Monday – Friday delivery (no weekends)

  • Delivery time – by 8pm

• FedEx 2Day

  • Monday – Friday delivery (no weekends)

    • Orders shipped Thursday will be delivered Monday

    • Orders shipped Friday will be delivered Tuesday

    • Order must be received by 12pm EST to ship same day

• FedEx Overnight

  • Guaranteed delivery next business day (does not include weekends)

    • Orders shipped Friday will be delivered Monday

      • Delivery by 5pm for business

      • Delivery by 8pm for residential

      • Order must be received by 12pm EST to ship same day

• UPS Ground (business or residential)

  • Estimated delivery between 1-5 business days, with Saturday delivery to most residential areas (not guaranteed)

• UPS 3 Day Select (business or residential)

  • Estimated 1-3 day delivery (depending on location)

  • Ships to the contiguous 48 states

  • Cannot ship ammunition (air-based shipping service)

  • Does not include weekend delivery

• UPS Next Day Air (business or residential)

  • Next day delivery (excluding Saturday/Sunday)

  • Delivers to all 50 states plus Puerto Rico

  • Orders must be received by 12pm EST to ship same day

• Standard Shipping

  • Carrier and speed chosen at our discretion.

Item Restrictions by Carriers/Speed

• Handguns, pistols and/or revolvers must ship:

  • FedEx 2Day

  • FedEx Overnight

  • UPS Next Day Air

• Ammunition must ship:

  • FedEx Ground (business)

  • FedEx Home Delivery (residential)

  • UPS Ground (business or residential)

  • Ammo CANNOT ship to a PO Box or via USPS

• Primers / Powder must ship FedEx Ground (business) or FedEx Home Delivery (residential)

  • Will ship with mandatory signature delivery

  • Cannot ship to AK or HI

Ammunition Shipping Notice

Ammunition may only be shipped to the lower 48 contiguous states. We cannot make international shipments.

No Shipment:

• Alaska

• Hawaii

• Guam

• Puerto Rico

• New York City

• Rochester, and

• Buffalo (NY SAFE Act)

• Washington DC

FFL Required:

• California

• New York

Permit/ID Required:

• Connecticut: ID and one of the following, Long Gun eligibility certificate, Pistol/Revolver eligibility certificate, Permit to Sell Pistol/Revolver, Permit to Carry Pistol/Revolver

• Massachusetts: ID and one of the following, License to Carry, Firearms Identification Card (FID)

• Illinois: ID and Firearm Owners Identification Card (Includes Chicago, ammunition transfer ban overturned in 2014, many vendors avoid shipping there still, plenty of space in the market). The address on the FOID must match the shipping address on the ID/Drivers License and the order.

• New Jersey: ID and Permit to Carry a Handgun or Permit to Purchase a Handgun (NO HOLLOW POINT HANDGUN ROUNDS, exceptions being if the tip is filled like Hornady Critical Defense)

• Rhode Island: ID and Pistol/Revolver Safety Certificate or License to Carry.

FFL/NFA/Regulated Items

We must have the receiving businesses FFL/SOT/CFD on file before the order can be processed and shipped.

• FFL (Federal Firearms License) – required for any regulated item shipments

• SOT (Special Occupational Tax) – required for any NFA item shipments:

  • Suppressors

  • Short barreled rifle

• CFD (California Firearms Dealer number) – required for regulated item shipments to California

Once payment has been completed for a regulated item, you will be prompted to either choose a FFL from our database or enter the information manually.

• If entering the information manually, have the business email the license to sales@JTFCON.comand reference your name and/or order number for quicker processing.

• If you choose a FFL from our database, you are still responsible for reaching out to confirm:

  • They are accepting new transfers

  • You are willing to pay their transfer fees

• Expedited shipping methods are contingent upon receiving/confirming the required documents/information from the FFL.

Order Arrived Damaged/Missing Contents

Please keep all packaging: bubble mailer, box, packing material, packing slip, etc. Sending photos with your initial email will ensure a claim is filed in a timely manner.

Please keep all items from the order even if: damaged/blemished/broken/missing contents from the package/etc. Failure to keep items will void the option to receive a refund/replacement/store credit.

Photos of the packing slip will assist with our internal investigation at our warehouse facility.

If your order shipped in a box and arrived damaged, the carrier may request an inspection. This may include a carrier driver inspecting at your business/residence or the damaged box being taken to a carrier hub/facility. We won’t know what the carrier will request until the claim is submitted.

Tracking says my package was delivered but I can not locate it, what do I do?

You must reach out to us within 7 days from the date of delivery in order for us to begin our internal investigation and file a claim with the carrier and to receive a replacement, refund/gift card for the order.

Some claims may require a police report.

Carrier Claims

USPS Ground Advantage – After 15 days / Before 60 days from date of delivery.

UPS – Any Shipping Method – Can file immediately

FedEx – Any Shipping Method – Can file immediately

Tracking – Not scanned

Once tracking has been assigned, your order has been fulfilled and is ready for the carrier to pick up same or next business day. We do not print shipping labels until boxes are taped up and mailers are sealed.

Most carriers will scan the package into their possession once it reaches a sorting facility (could be anywhere from 1-5 days after tracking has been sent via email). There are instances where tracking may take longer to update/show received by the carrier.

• Carrier contractor assigned to pick up packages (they typically don’t have scanners)

• Holiday season (increase in packages being shipped)

We cannot file a trace request/claim/package search with the carrier until they have scanned it into their system. If tracking does not update after 10 business days, please contact us through the emailemailsales@jtfcon.com link on the site.

Tracking – Delayed / No Movement

It is not uncommon for shipments to be delayed beyond our control. Reasons may include:

• Inclement weather

• Mechanical failures by the carrier

• Holiday season (increase in packages being shipped)

• Emergency situations where our staff may be deployed in the field.

This can result in a tracking status:

• “In Transit – Arriving Late”

• “Delayed”

• “Shipment exception – Delayed beyond our control”

• “Scheduled delivery – Pending”

If 15 days have passed without movement, contact sales@jtfcon.com for an update and our team will work out a solution for you.